Small talk is
1. when you talk about buying a supermini.
2. a polite conversation about everyday things.
3. when children talk.
4. when you talk about starting up a small business.
Which of these phrases is NOT a signal of ending a conversation?
1. Anyway, I'd better run.
2. I should get back to work now.
3. Unfortunately, I don't have the time.
4. Let me introduce my colleague ...
Etiquette is actually
1. the set of rules that control behaviour in particular social groups and situations.
2. a kind of ticket.
3. a French word that means 'poem'.
4. the set of rules that tell us when to use Present Perfect Tense.
Rude is the same as
1. chatty.
2. busy.
3. polite.
4. impolite and unfriendly.
Which of the phrases are the part of introduction? (More than one correct answer)
1. How about you? Who do you work for?
2. I would like you to meet Mr Robins, our PR manager.
3. I' m very pleased to meet you.
4. May I introduce Mr Kim, from China Bank.
"Pleased to meet you." is a phrase you use
1. when you are saying goodbye.
2. when you are pleased.
3. when you meet someone.
4. when you have nothing else to say.
A firm handshake is a usual part of greeting in
1. Japan.
2. South Korea.
3. the Middle East countries.
4. America and Europe.
"I'm afraid I'm very busy at the moment. Can we talk later? " If someone tells you this, he is signalling
1. that he doesn't like you.
2. that he is frightened.
3. the end of a conversation.
4. that you are late.
If you steer the conversation in the particular direction,
1. you are actually driving a car.
2. you don't talk at all.
3. you have just introduced yourself.
4. you will actually change the topic.
The golden rule in business communication is
1. to always be polite.
2. to always kiss on the cheek.
3. to always talk about weather.
4. to never stop hurting someone's feelings.

Quiz